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New Patient Registration Form*
We ask all of our new patient's hoo-mans to bring this completed form with them on the day of the appointment. If you have any questions please give us a call - we're here to help!
Frequently Asked Questions
What forms of payment do you accept?
We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express) and cash. Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.
Do you offer payment plans?
Yes! We are excited to offer Petly Plan, an affordable monthly payment plan that pet owners can use to pay for their pets’ preventive care services.
What is considered preventive care under the Petly Plan?
Preventive care is the combination of regular examinations, vaccinations, screenings, and other medical services that your veterinarian performs when your pet comes in for a visit. These procedures allow your vet to create a health history or your pet and catch and treat small health issues before they turn into big problems.
Is a Petly Plan an insurance policy?
No. Petly Plans aren’t the same thing as pet insurance. Pet insurance helps to offset the cost of major health issues like severe illness or unexpected injury, whereas Petly Plans are meant to help you manage the cost of your pet’s preventive care services.
Do you accept pet insurance?
Yes! We accept Trupanion express pay! With express pay, Trupanion pays the vet clinic directly for the amount that they cover.
You can use any pet insurance company you like, for reimbursement on your eligible charges.
We require full payment at the time of service. If you choose to use insurance, You can submit your claim for reimbursement and we will provide you with the itemized invoice that you need.
Do you accept CareCredit?
When unexpected illness strikes a pet, unexpected expense strikes as well. Five Star Veterinary Center understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or apply yourself online at: www.CareCredit.com.
Highlights of the CareCredit program:
Low Monthly Payments (3% of the Total Balance)
Interest-Free For 6 Months
Determine Approval in a Few Minutes
No Annual Fee
Do you treat exotic animals?
No. At this time we are only treating dogs and cats.
What To Expect
In your search for a veterinary clinic, we believe you should expect high-quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world-class service and a state of the art veterinary facility.
Your pet's annual vet check-up will include a thorough nose to tail physical exam. We will listen to the heart and lungs, check your pet's eyes, ears, teeth and gums. We will discuss any health concerns that you have for your pet to help them lead a happy, healthy life.
Dental care is very important for you and for your pet. Often, pets need annual dental cleaning by your veterinarian. It's important to remember that oral health is closely linked to heart health.
Throughout your pet's lifetime, it's helpful to keep accurate medical records and a journal, not only of the procedures and vaccinations your pet has received at the vet, but also notes on any physical or behavior changes. Keep track of small shifts in your pet's behavior, including urination habits and bowel movements, along with any diet change. Bring this notebook when you visit us. These seemingly unrelated occurrences can help to explain changes in your pet's medical condition.
It is important that you choose a veterinary clinic that is convenient, with qualified staff and facilities to undertake routine care and to perform surgical procedures requiring anesthesia, such as spay/neuter and dental cleaning. We also offer many advanced diagnostics. Because of the general risks inherent to anesthesia, especially for very old, very young or very ill pets, we will likely suggest a pre-anesthetic exam, which may include lab work checking blood and urine and chest x-rays.
If your pet must undergo a procedure or treatment that requires more precise knowledge and experience, it is not uncommon to be referred to a specialist. Some veterinarians have advanced degrees in specialties such as internal medicine, oncology, dermatology, surgery, and emergency critical care.
Our veterinary staff is calm, compassionate and willing to explain any procedures your pet will undergo. Our hope is that both you and your pet will feel comfortable by joining the Five Star Veterinary Center family.